Out-of-the-box Learning

Quality Conversations

Quality Conversations

How to have conversations that make a difference

Quality conversations are at the heart of great management, but many managers just don’t have the skills or confidence to shine in these situations. Whether it’s difficult conversations like sharing bad news or tackling poor performance, or more positive discussions around career development or motivation, managers are constantly needing to engage with others. By exploring the basic underpinning skills like listening and questioning, this session provides a solid introduction with plenty of opportunity for practice. Throughout the day we’ll also consider how taking a solutions-focused, appreciative or strengths-based approach can result in more positive outcomes.

All managers who feel they could be having better quality conversations with their staff.

  • Knowledge of how to approach different types of conversation, when to have them, how to structure them and what to focus on.
  • Tips and tools to facilitate high quality conversations in different contexts.
  • A greater understanding of their own personal skill set and how they can develop that to have better quality conversations.
  • A review of the types of conversations managers need to have with staff – how they differ, and what that means for managers

  • An exploration of how to structure different types of conversation

  • How to give negative and positive feedback in a way that will make a difference

  • An introduction to solutions-focused and strengths-based approaches and their benefits

  • The principles and importance of building high quality connections

  • A review of and opportunity to practise basic skills such as questioning and listening

  • Conversation role-plays and real-time feedback

An enjoyable and valuable session, with a good balance of theory and practical application.

Mike H.


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    Other sessions to consider...

    Session Length

    Full Day

    Session Size

    Up to 15 delegates

    Session Price

    In-person £2850
    (from £190 per delegate)

    Ask for virtual options